Refund policy

 

OUR POLICY

Items should be returned unused within 7 days of receipt, and with all SemSem garment tags still attached. Returns that are damaged or soiled will not be accepted and will be returned to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

All returns should be requested & confirmed before you send your item(s) back to us to allow for easy identification and prompt processing.

FINAL SALE

Items that are discounted or on sale cannot be returned or exchanged.  Made to order and customized items cannot be returned or exchanged.  

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your SemSem account or future orders being refused.

RETURN SHIPPING LABELS

Customers who have requested a return within the 7 day window will be provided with a return shipping label.  Items then need to be received within 7 days.