To start the return process for your order, please enter your email address or phone number and the order number below.
Items should be returned unused within 10 days of fulfillment, and with all SemSem garment tags still attached. Returns that are damaged or soiled will not be accepted and will be returned to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
All returns should be requested & confirmed before you send your item(s) back to us to allow for easy identification and prompt processing.
Items that are discounted or on sale cannot be returned or exchanged. Made to order and customized items cannot be returned or exchanged. Sample Sale items are all final sale.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your SemSem account or future orders being refused.
Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from www.semsem.com. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact Customer Care as soon as possible in order to arrange their return to you. In such circumstances, we will charge you an additional cost for returning these items. Please note that we will only ever be able to return the items to you directly, and not to any third party or company. Certain items (such as passports, driving licences and bank cards) will always be sent to the relevant authority, bank or government agency directly and you should report any loss of these items to the appropriate office immediately.
We will keep non-SemSem items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately.
SHIPPING AND DUTIES ARE NON-REFUNDABLE